Good Practice Guidance
‘I’ve always been listened to and I felt they’ve worked with me, they’ve valued what, you know, what my opinions are, I’ve not been pushed into anything. I’ve not been treated as someone who hasn’t got anything to give in my recovery or anything like that. No, I just sort of feel I’ve been involved in every step of the way with them all.’ (Service User)
The principles and practice of care coordination are already well established. What you will find here draws together the findings from the National Institute for Health Research project ‘Is there a pathway to recovery through care coordination? It suggests what sort of service are most helpful to support recovery focussed care coordination. There are no definite rules for this; it is something that needs to be negotiated between the service user, carer and staff continuously. This document raises issues that are important to people and support people to work together to the best outcome. It highlights the importance of an inclusive and collaborative approach.
Our research came out with the following key points for good practice: