Tools used

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Tools Used

The research consisted of three phases which combined different methods to capture service user, carer and professional views on care coordination and mental health recovery.


Firstly a Delphi questionnaire was sent out to a sample of local service users, carers, professionals and national policy experts. It examined both the definitions and meanings of mental health recovery and care co-ordination for these groups.

The second phase involved newly trained researchers interviewing randomly selected mental health service users and carers about their experiences of care coordination and their understandings of recovery. This took the form of a ‘moderately’ structured interview  developed from the findings of the Delphi.

The third phase involved interviewing professionals to capture in turn their experiences of care coordination and views on recovery. This ‘minimally’ structured interview was solution focused encouraging professionals to comment on findings from the interviews with service users and carers.

The diagram below allows you access through the indicated buttons to more detail around these aspects of the project.